Terms And Conditions

SHAGO Terms & Conditions

Last Updated: September 2026

These Terms & Conditions govern your use of the SHAGO website, mobile applications and marketplace services.

Please read these Terms carefully before using SHAGO or placing an order.

By creating an account, accessing SHAGO or placing an order, you agree to these Terms.

1. About SHAGO

SHAGO is an online multi-vendor marketplace that allows independent sellers and businesses to offer products to customers through the SHAGO platform.

SHAGO may provide the technology and marketplace infrastructure through which sellers list and customers purchase products.

Unless expressly stated otherwise, SHAGO is not the manufacturer of products listed by independent sellers.

2. Eligibility

You must provide accurate information when creating an account and must be legally capable of entering into a contract under applicable law.

You are responsible for keeping your account information accurate and up to date.

3. Creating an Account

You may need to create an account to access certain features.

You are responsible for:

1. Keeping your login details secure
2. Providing accurate information
3. Not sharing your account with unauthorised persons
4. Notifying SHAGO if you suspect unauthorised access

We may suspend or restrict an account where we reasonably believe there has been misuse, fraud, security concerns or a breach of these Terms.

4. Marketplace Sellers

SHAGO allows independent sellers to list and sell products.

Sellers are responsible for:

1. The accuracy of product listings
2. Product descriptions and images
3. Product availability
4. Pricing
5. Compliance with applicable laws
6. Order fulfilment
7. Product quality
8. Applicable warranties or guarantees
9. Returns and refunds as required by law and SHAGO's applicable policies

Sellers must not list prohibited, illegal, counterfeit or otherwise unauthorised products.

5. Product Information

We aim to ensure that product information displayed on SHAGO is accurate.

However, product information may be provided by individual sellers.

Product images may differ slightly from the actual product due to photography, lighting, display settings or other factors.

If you believe that a product listing is inaccurate or misleading, please contact SHAGO.

6. Prices

Prices displayed on SHAGO will be shown in the applicable currency.

Where applicable, prices will include or clearly identify applicable taxes, charges and delivery costs before the customer completes the purchase.

Sellers are responsible for maintaining accurate pricing information for their products.

SHAGO reserves the right to correct obvious pricing or listing errors before an order is accepted.

7. Orders

When you place an order, you are making a request to purchase the selected products.

An order confirmation does not necessarily mean that the order has been accepted.

An order may be cancelled where, for example:

1. The product is unavailable
2. There is an obvious pricing or listing error
3. The seller cannot fulfil the order
4. Payment cannot be completed
5. Fraud or misuse is suspected
6. There are circumstances outside reasonable control

Where an order is cancelled after payment has been taken, the applicable amount will be refunded in accordance with our refund process.

8. Payments

Payments are processed through the payment methods made available on SHAGO.

Payment information may be processed by third-party payment providers.

You agree to provide valid payment information and confirm that you are authorised to use the selected payment method.

9. Delivery

Delivery arrangements, estimated delivery times and applicable delivery charges will be communicated during the ordering process where available.

Delivery may be carried out by the seller, a delivery partner or another service provider.

SHAGO and its sellers will make reasonable efforts to meet stated delivery times.

Where UK consumer law applies, statutory consumer rights regarding delivery remain unaffected.

10. Returns, Cancellations and Refunds

Consumers may have statutory rights to cancel online purchases and obtain refunds under applicable UK consumer law.

For many online purchases of goods, consumers generally have a 14-day cancellation period beginning after the goods are received, subject to legal exceptions.

Certain products may be excluded from cancellation rights under applicable law, including certain personalised, perishable or otherwise exempt goods.

SHAGO will provide relevant return, cancellation and refund information as part of the ordering process and applicable return policy.

Nothing in these Terms is intended to remove or restrict rights that consumers have under applicable law.

11. Faulty or Misdescribed Products

Consumers have statutory rights where goods are faulty, not as described, not fit for purpose or otherwise fail to meet applicable legal requirements.

These rights are not excluded by these Terms.

Where an issue relates to a product supplied by a seller, SHAGO may assist with communication between the customer and seller.

12. Seller Responsibilities

Sellers must ensure that their products and business activities comply with applicable laws and regulations.

Sellers must not:

1. Sell illegal or counterfeit products
2. Provide misleading product information
3. Use SHAGO to commit fraud
4. Infringe another person's intellectual property
5. Manipulate reviews or ratings
6. Attempt to obtain customer information improperly
7. Circumvent SHAGO's payment or marketplace systems

SHAGO may remove listings, restrict seller accounts or take other appropriate action where these requirements are breached.

13. Reviews and User Content

Where SHAGO allows users to submit reviews, ratings, photographs, comments or other content, you must ensure that your content is genuine and lawful.

You must not submit content that is:

1. False or misleading
2. Abusive or threatening
3. Defamatory
4. Infringing of intellectual property rights
5. Fraudulent
6. Offensive or unlawful
7. Designed to manipulate ratings or reviews

SHAGO may remove content that violates applicable policies or law.

14. Intellectual Property

The SHAGO name, branding, website, application, software, design and other platform content are owned by or licensed to SHAGO unless otherwise stated.

You may use the platform only for its intended purpose.

You must not copy, reproduce, modify, distribute, reverse engineer or commercially exploit SHAGO's platform or intellectual property without appropriate permission.

Product names, images, trademarks and other seller materials remain the property of their respective owners.

15. Prohibited Use

You must not use SHAGO to:

1. Break the law
2. Commit fraud
3. Interfere with platform security
4. Access another user's account
5. Introduce malicious software
6. Scrape or systematically copy platform content without permission
7. Attempt to disrupt the platform
8. Misrepresent your identity
9. Use the platform for unauthorised commercial activity

16. Account Suspension or Termination

We may suspend, restrict or terminate an account where reasonably necessary, including where:

1. These Terms are breached
2. Fraud or unlawful activity is suspected
3. The platform is being misused
4. Security is threatened
5. We are required to do so by law

Where appropriate, we will provide information about the reason for the action.

17. Availability of the Platform

We aim to keep SHAGO available and operational, but we cannot guarantee uninterrupted access.

The platform may occasionally be unavailable because of:

1. Maintenance
2. Updates
3. Technical issues
4. Security incidents
5. Third-party service interruptions
6. Events outside our reasonable control

18. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded or limited, including certain rights relating to death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and statutory consumer rights.

We will not use these Terms to deprive consumers of rights provided by applicable UK law.

19. Third-Party Services

SHAGO may use third-party services for payments, delivery, hosting, communications, analytics and other functionality.

Those services may have their own terms and privacy policies.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to the platform, services or applicable legal requirements.

Where appropriate, material changes will be communicated to users.

The updated Terms will be published on the SHAGO website or application.

21. Governing Law

These Terms will be governed by the laws of England and Wales, unless applicable consumer protection law requires otherwise.

Consumers may also have mandatory rights under the laws applicable to their place of residence.

22. Contact Us

If you have questions, complaints or concerns regarding SHAGO or these Terms, please contact: 

SHAGO

Email: support@shago.co.uk

Registered Address: 124 City Road, London, EC1V 2NX